Download Site Frequently Asked Questions

Software Download Problems

If you are able to login to the download site but are unable to download software you've selected, SEASnet has determined that the majority of the problems are a result of one of the two issues listed here.

• "ERROR ref - contact system administrator"
  • make sure that you are not running either a firewall or other utility (such as anti-virus software) that would interfere with the download process by temporarily disabling the software and trying the download process again
• download process hangs
  • if the download process hangs at 99% while using Internet Explorer web browser - this is by design (this is the step at which IE is actually copying the software and you need to just let it run until it completes)
• "ERROR: invalid download request" or "ERROR: download request exprired"
  • If you wish to download another file or retry a previously failed, cancelled or expired download, go back to the previous page and click the [download another file] link at the bottom.
• the download site does not work correctly if you are using Safari on a MAC - you will need to use another browser such as Firefox

Problems Unzipping Downloaded Files

We have zipped the files using a zip program that is compatible with PKZIP 2.04. You need to make sure to use a zip program that is compatible with the version used by SEASnet.

What are ISO image files and how do I use them?

Many products are posted as ISO-9660 image files. An ISO-9660 image file is an exact representation of a CD or DVD, including the content and the logical format. The most common use of an image file is to write it to a blank CD-R or DVD-R, resulting in an identical copy of the original disc including file name and volume label information. ISO image files may also be opened and their contents copied to a local folder, much like ZIP files. ISO files may also be virtually mounted and accessed as a device. These three methods of using ISO images are described below. Note: you may have to rename the file extension from .IMG or .UDF to .ISO, depending on your software.

How do I write an .ISO file to a CD-R or a DVD-R

Most CD-R/DVD-R writing software includes a feature to create a disc from an image file. Note: you must use the special "copy image to CD" or "burn image" functionality. The contents of image files may be accessed directly using third-party tools. Using this method you can extract the files from an image file to a temporary folder on your hard drive, then run setup. The following tools offer such image file support:

• IsoBuster
• Daemon Tools

The products listed above have been known to work. Other products that can manipulate ISO files may work, but have not been tested.

License Keys

If your software requires a license key it will be automatically emailed to your SEASnet account.